Terms of service

Welcome to Quel! By using our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Quel. Throughout the site, the terms “we”, “us”, and “our” refer to Quel.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service and all applicable policies.

2. Product Information

  • We make every effort to display accurate product details, images, prices, and descriptions.

  • Minor variations in color, texture, or design may occur due to lighting, photography, or screen settings.

3. Order & Payment

  • By placing an order, you confirm that all information provided is accurate and complete.

  • We reserve the right to cancel or refuse any order due to:

    • Payment failure

    • Suspected fraud

    • Incorrect pricing

    • Product unavailability

  • Prices and availability may change without prior notice.

4. Shipping & Delivery

  • Orders are processed and shipped within the timeframe mentioned on the product page.

  • Delivery timelines may vary depending on location and courier services.

  • Quel is not responsible for delays caused by courier partners, weather conditions, or other unforeseen circumstances.

5. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

Our policy includes:

  • 7-day return window from the date of delivery

  • Replacement for damaged or defective items

  • Refunds to the original payment method after verification

6. Intellectual Property

All content on this website—including logos, shoe designs, product images, text, and graphics—is the property of Quel.

Unauthorized use, copying, reproduction, or distribution is strictly prohibited.

7. User Conduct

You agree not to:

  • Use our website or products for unlawful purposes

  • Upload or transmit viruses, spam, or harmful content

  • Attempt to breach website security

  • Misuse any part of our platform

Violation may result in account suspension or legal action.

8. Changes to Terms

Quel reserves the right to modify or update these Terms of Service at any time.

Any changes will be posted on this page. Continued use of our website means you accept the updated terms.

9. Contact Information

For any questions related to these Terms of Service, please contact us:

 Owner: Gaurav
📧 Email: support@quelfashion.com
📞 Phone: +91-90980 92575